ShipLion helps clients across a broad range of industries. With decades of experience, our team has helped hundreds of clients. If your business involves shipping, we have reports, insights and business intelligence specifically focused on your industry.

Subscription
Companies

Subscription companies encompass some of the fastest growing companies in the world today. Many subscription companies ship product to their clients as often as every month, making shipping costs a significant expense. Besides for standard shipping fees, a wide range of additional fees can easily put a profitable business in the red.

Did You Know

Recent FedEx & UPS price increases disproportionally focus on residential shipping and hit SurePost and SmartPost hard.

Common Industry Challenges

  • Managing/Minimizing shipping costs.
  • Shipping issues (late shipments etc.) can erode customer satisfaction and retention and are beyond the control of the corporation.
  • Business is heavily reliant on shipping, yet there are major elements of the process that
    are out of your hands.

Solutions

  • Contract Optimization – Reduce shipping costs by an average of 10%-15%'.
  • Audit – Full contract and service audit. Refunds for service failures and mistakes by the carriers.
  • Address corrections – Repeat shipping to the same address and a high rate of address mistakes for gifted subscriptions leads to significant address correction fees. The small-parcel carriers charge roughly $15 per correction and do not alert you, even if they have made the same correction (and have billed you) many times.
  • Distribution Center Optimization – Determining the best approach to setting up your DC (location, quantity etc) is challenging. Our tools make it easy to optimize shipping from current DC’s and helps determine the best options to open additional DC’s.

  • Retention Report – Analysis of subscription companies shows the damage of late shipments. This report will ID those people so you can proactively resolve issues and (if needed) tweak logistics approach. You can segment the data any way you need to, to improve retention.
  • Last Order Had An Issue – Allows proactive engagement to increase customer retention. “One-time customer with a delivery exception” is particularly popular.

  • Executive Dashboards – Your shipping information like you’ve never seen it before.
  • Packages Dashboard – Info on locations with the highest rate of theft, avg time of delivery by city and service, late shipments (by how late etc.)
    Exceptions Dashboard – Overview (and detailed report) of all packages with delivery issues.
  • Anomaly Report – Your logistics security system. Flags unexplained changes or deviances across a wide range of shipping-related metrics.

Furniture

Heavy and bulky items can be challenging and expensive to ship. Many clients have noted that pricing always seems to be higher than projected. This is tied to the complexity of the carrier contract including a wide range of possible surcharges.

Solutions

  • Contract Optimization – Reduce shipping costs by an average of 10%-15%.
  • Audit – Full contract and service audit. Refunds for service failures and mistakes by the carriers.
  • Distribution Center Optimization – Determining the most strategic locations and approaches to distribution is hugely important for managing costs. Our distribution center management tool will allow you to model future DC’s, and optimize your current distribution centers for costs and delivery times.

  • Executive Dashboards – Your shipping information like you’ve never seen it before. Insight into all aspects of your shipping operation. Greater transparency and more precise tools at your disposal.
  • Packages Dashboard – info on locations with the highest rate of theft, avg time of delivery by city and service, late shipments (by how late etc.)
  • Exceptions Dashboard – Overview (and detailed report) of all packages with delivery issues. Reroute packages that are marked “return to sender”.

Common Industry Challenges

  • Managing/Minimizing Shipping Costs.
  • Determining the best approach to shipping logistics.
  • Small mistakes and or issues (such as packages returned to seller etc) can have significant costs.

eCommerce

eCommerce continues to grow rapidly, and with it, shipping costs and challenges. Shipping is a necessary part of the business and is increasingly viewed as part of the customer experience. With endless buying options in front of prospective consumers; customer retention and customer experience have become increasingly important. At the same time, keeping shipping costs under control is crucial to maintaining profits.

Did You Know

Recent FedEx & UPS price increases disproportionally focus on residential shipping and hit SurePost and SmartPost hard.

Common Industry Challenges

  • Managing/Minimizing shipping costs.
  • Shipping issues (late shipments etc.) can erode customer satisfaction and retention and are beyond the control of the corporation.
  • Your entire business is heavily reliant on shipping, yet there are major elements of the process that are out of your hands.

Solutions

  • Contract Optimization – Reduce shipping costs by an average of 10%-15%.
  • Audit – Full contract and service audit.  Refunds for service failures and mistakes by the carriers.
  • Address corrections – Repeat shipping to same address + high mistake rate for gifted subscriptions leads to repeated address mistakes.  The small-parcel carriers charge roughly $15 per correction and do not alert you, even if they have made the same correction many times.
  • Distribution Center Optimization – Provides analysis on optimizing shipping from current DC’s and insight into the best options to open additional DC’s.

  • Retention Report – The retention report identifies those people whose packages had shipping issues so tjay you can proactively resolve issues and (if needed) tweak logistics approach.  You can segment your shipping data by customers who had an issue on their last order, repeat customers etc.
  • Last Order Had An Issue – Allows proactive engagement to increase customer retention. “One-time customer with a delivery exception” is particularly popular.

  • Executive Dashboards – Your shipping information like you’ve never seen it before.  Insight into all aspects of your shipping operation.  Greater transparency and more precise tools at your disposal.
  • Packages Dashboard – info on locations with the highest rate of theft, avg time of delivery by city and service, late shipments (by how late etc.)
  • Anomaly Report – Analysis on subscription companies shows the damage of late shipments.  This report will ID those people so you can proactively resolve issues and (if needed) tweak your processes.  Analytics on customers who had shipping issues, segmented by first time/repeat customers, types of issues, etc.

Private Equity

Private Equity firms often have a range of companies they are working with. This provides opportunities as well as challenges.

Solutions

  • Contract Optimization – Reduce shipping costs by an average of 10%-15%.
  • Consolidate Accounts and Set Up Users Across Brands – ShipLion’s tools can help you consolidate your shipping accounts and model the ideal set-up so you can leverage the combined volume while ensuring that your processes and costs are optimized.
  • Distribution Center Optimization – Determining the most strategic locations and approaches to distribution is hugely important for managing costs. Our distribution center management tool will allow you to model future DC’s, and optimize your current distribution centers for costs and delivery times.

  • Retention Report – Map optimal distribution approach across brands. Determine whether to shift distribution, centralize/decentralize shipping or keep the approach as is currently set up.

  • Executive Dashboards – Every aspect of your shipping data at a glance.
  • Anomaly Report – Your logistics security system. Flags unexplained changes or deviances across a wide range of shipping-related metrics.

Common Industry Challenges

  • Reducing Costs.
  • Increasing efficiencies.
  • Monitoring company performance.

Biotechnology &
Independent Labs

Labs often send and receive samples and specimens which are time sensitive (both for the patient and to maintain the efficacy and quality of the specimen). Late or lost shipments can also strain the relationship between clinicians and the lab, as the clinician blames the lab for the delay (unaware that there was a shipping issue)

Common Industry Challenges

  • Ensuring no samples are lost/unaccounted for.
  • Proactively handle any shipping issues to ensure patients get the service they need, and doctor’s offices remain satisfied with the service.
  • Managing/Minimizing Shipping Costs without sacrificing service.

Solutions

  • Contract Optimization – Reduce shipping costs by an average of 10%-15%.
  • Audit – Full contract and service audit.  Refunds for service failures and mistakes by the carriers.
  • Address corrections – Repeat shipping to same address + high mistake rate for gifted subscriptions leads to repeated address mistakes.  The small-parcel carriers charge roughly $15 per correction and do not alert you, even if they have made the same correction many times.
  • DC Analysis – Provides analysis on optimizing shipping from current DC’s and insight into the best options to open additional DC’s.

  • Retention Report – ID doctor’s offices whose shipments have had service issues to ensure that the office does blame the lab and take steps to reinforce the relationship.

  • Contract OptimizationReduce shipping costs by an average of 10%-15%.
  • AuditFull contract and service audit. Refunds for service failures and mistakes by the carriers.